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Location : Location US-WI-Green Bay
American Foods Group, LLC has an opportunity for our new Service Desk Support Technician II to join the rapidly growing Information Technology team in Green Bay, WI.   As our Service Desk Support Technician II, you will: - Serve as the primary point of contact for IT by responding to telephone calls, email, and personnel requests for technical support. - Be responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating issues as required. - Promote cross-team relationships with other IT support team members to facilitate timely responses and resolutions. - Monitor progress and keep customers informed while providing excellent customer service. - Provide general remote support for desktops, laptops, mobile devices, printers, handheld scanners, and peripheral devices. - Provide general remote support for all IT approved software applications. - Be responsible for creating and maintaining documentation. - Provide detailed personal advice and guidance to all users in the effective use of systems, products, and services available to them. - Rely on instructions and pre-established guidelines to perform the functions of the job. - NOTE: This description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.
ID
2022-4674
Shift(s)
1st Shift
Location : Location US-WI-Green Bay
American Foods Group, LLC has an opportunity for an Infrastructure Operations Client Support Technician to join our rapidly growing Information Technology team in Green Bay, WI. As a crucial member of the Infrastructure team, you will find yourself challenged and contributing in a significant way to the success of the business.   Essential Responsibilities: - Evaluate and prioritize incoming tickets, calls, and issues to provide technical support and guidance to users. - Work with users to collection information to further investigate and resolve software, hardware, and peripherals issues. - Ensure Tickets are processed in a timely manner. - Facilitate communication with the user and any other support teams. - Escalates tickets to senior support with a warm handoff approach as needed. - Calls software and hardware vendors to request service when necessary. - Work within defined security procedures to maintain health by updating and running anti-virus/malware scans, search and destroys of spam emails, and operating system updates/patches. - Ensure systems are adequately tuned, patched and monitored to meet design specs at optimal levels. - Create documentation as needed for any new or changed project or technology. - Rely on experience and judgment to perform the functions of the job. - Exhibits a wide degree of creativity. - Support technology that aligns with AFG, departmental, and industry standards. - Participate in testing of new technologies or processes and provide feedback. - Become the subject matter expert on one or more technologies supported by assigned team. - Follow project, testing, and implementation plans and project timelines. - NOTE: this description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.
ID
2022-4647
Shift(s)
1st Shift
Additional Locations
Green Bay, WI
Location : Location US-WI-Green Bay
American Foods Group, LLC has an opportunity for our new Infrastructure Operations Administrator to join the rapidly growing Information Technology team in Green Bay, WI.   As our Infrastructure Operations Administrator, you will: - Participate on a team that monitors, supports, maintains, and upgrades all IT Infrastructure and supporting systems across the organization. - Maintain monitoring systems to support enterprise Infrastructure. - Performs troubleshooting to remedy network, server, hardware, Azure, and other Infrastructure issues. - Ensures systems are adequately tuned and patched to meet requirements and design. - Fosters communication between Infrastructure and End User Services teams, serving as an escalation point for incidents, tasks, and requests. - Work with Engineering team to implement Change Requests, solutions, and projects. - Takes ownership of systems through the design, deployment, upgrade, and maintenance life cycle in order to meet the overall system health and uptime requirements. - Implements patches, new applications, and installation of infrastructure components. - Creates and maintains accurate documentation. - NOTE: This description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.
ID
2022-4589
Shift(s)
1st Shift
Location : Location US-WI-Green Bay
Position: Infor ERP MEC Applications Analyst/Developer  Location: This position can be performed remotely within the United States.   Working at American Foods Group, LLC (AFG) gives you the unique opportunity to become part of a large, growing company that maintains a down-to-earth atmosphere where the CEO knows you by name. While the position is based at our robust Technology Center in Green Bay, WI, AFG remains a family business, with a long tradition of providing quality meat and agricultural products to our customers. Over the years, we have used our ability to quickly adapt to market conditions to turn challenges into successes. Today, we have over 4,500 employees and operate the fifth largest group of beef-processing companies in the United States. Rosen’s Diversified is a place where you can develop your career to the fullest, while working in a friendly environment.   We are seeking full-time, Infor ERP MEC Applications Analysts/Developers to join our rapidly growing Information Technology team in Green Bay, WI.   As an Infor ERP MEC Applications Analyst/Developer your primary responsibilities include: - Collaborating with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues. - Orchestrating projects and corresponding strategies between business units and development teams. - Spearheading design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow. - Reviewing and analyzing the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. - Establishing the scope and parameters of systems analysis to define outcome criteria related measures of success. - Planning, designing, developing, and deploying new applications, and enhancements to existing applications. - Coordinating and performing in-depth tests, including end-user reviews, for modified and new systems, and post-implementation support. - Assisting with orientation and training to end users for all modified and new systems and mentoring junior staff. - Creating process, system and data models, specifications, diagrams, and charts to provide direction to developers. - Performing cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. - Confirming compatibility and interoperability of systems. - Preparing and delivering reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
ID
2022-4510
Shift(s)
1st Shift
Location : Location US-WI-Green Bay
Position: Infor ERP Mongoose Applications Analyst/Developer  Location: This position can be performed remotely within the United States.   Working at American Foods Group, LLC (AFG) gives you the unique opportunity to become part of a large, growing company that maintains a down-to-earth atmosphere where the CEO knows you by name. While the position is based at our robust Technology Center in Green Bay, WI, AFG remains a family business, with a long tradition of providing quality meat and agricultural products to our customers. Over the years, we have used our ability to quickly adapt to market conditions to turn challenges into successes. Today, we have over 4,500 employees and operate the fifth largest group of beef-processing companies in the United States. Rosen’s Diversified is a place where you can develop your career to the fullest, while working in a friendly environment.   We are seeking full-time, Infor ERP Mongoose Applications Analysts/Developers to join our rapidly growing Information Technology team in Green Bay, WI.   As an Infor ERP Mongoose Applications Analyst/Developer, your primary responsibilities will include: - Collaborate with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues. - Orchestrate projects and corresponding strategies between business units and development teams. - Spearhead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow. - Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. - Establish the scope and parameters of systems analysis to define outcome criteria related measures of success. - Plan, design, develop, and deploy new Infor Mongoose applications, and enhancements to existing Infor Mongoose applications. - Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and post-implementation support. - Assist with orientation and training to end users for all modified and new systems and mentoring junior staff. - Create process, system and data models, specifications, diagrams, and charts to provide direction to developers. - Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. - Confirm compatibility and interoperability of Mongoose with other Infor platforms and external systems. - Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization. - NOTE:  this description is not intended to be all-inclusive.  An employee may perform other related duties to meet ongoing needs of the organization; these duties are considered marginal.
ID
2022-4412
Shift(s)
1st Shift
Location : Location US-WI-Green Bay
American Foods Group, LLC. is searching for our new Information Technology Project Manager to join the rapidly growing Information Technology team in Green Bay, WI. As a crucial member of the I.T. Project Management Office, you will find yourself challenged and contributing in a significant way to the success of the business. We offer growth and advancement opportunities that will make this the best and last company you work for.   As the American Foods Group Information Technology Project Manager, you will: - Lead cross-functional projects, typically (but not exclusively), involving the development and implementation of business processes to meet identified business needs, acquiring, and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality. - Own the overall delivery of the project process during initiating, planning, executing, and closing of projects. - Work with the project requesters & Process Owners to ensure Project Line of Sight. - Receive and evaluate the Projects Business Case. - Manage the daily activities of the project work. - Facilitate the project processes outlined in American Foods Group’s project management methodology. - Ensure the Client/Organization and Process roles define the project expectations and product. - Produce a project Charter that identifies project Success Criteria. - Identify major project deliverables and all teams involved in delivering them. - Establish governance appropriate for the size and complexity of the project. - Generate a budgetary amount for achieving the project Success Criteria (scope, schedule, cost, risk, resource). - Facilitate decomposition of the Success Criteria into Project Requirements, then Deliverables and then Tasks. - Produce a sequence set of deliverables with input from the team that will guide project execution. - Identify and assigns resources to tasks. - Obtain the process Owner’s commitment to the plan. - Control the project’s daily activities. - Report project status and variances. - Lead the project change process. - Oversee the building a product that delivers the needed results. - Ensure quality measures are being met for products being delivered. - Conduct lessons learned and produces a ranked recommendations list. - Complete the project closeout checklist and scorecard. - NOTE:  this description is not intended to be all-inclusive.  An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.
ID
2022-4149
Shift(s)
1st Shift