IT Applications Administrator

Location : Location US-WI-Green Bay
Shift(s)
1st Shift
Type
Regular Full-Time
Hourly/Salaried
Salaried

Overview

Position: IT Applications Administrator 

Location: Green Bay, WI Technology Center

 

Working at American Foods Group, LLC (AFG) gives you the unique opportunity to become part of a large, growing company that maintains a down-to-earth atmosphere where the CEO knows you by name. While the position is based at our robust Technology Center in Green Bay, WI, AFG remains a family business, with a long tradition of providing quality meat and agricultural products to our customers. Over the years, we have used our ability to quickly adapt to market conditions to turn challenges into successes. Today, we have over 4,500 employees and operate the fifth largest group of beef-processing companies in the United States. Rosen’s Diversified is a place where you can develop your career to the fullest, while working in a friendly environment.

 

We are seeking a full-time, IT Applications Administrator to join our rapidly growing Information Technology team in Green Bay, WI.

 

As an IT Applications Administrator, your primary responsibilities include:

  • Monitor and triage issues across a wide variety of IT Applications and Technology Platforms including AFG Systems, Infor M3 and Infor related applications, modules, and custom applications for errors.
  • Initiate information gathering calls with the originator/end user/affected user and update tickets in Freshservice.
  • Immediately triage and respond to incoming tickets, move to personal queue or other queues.
  • Maintain appropriate status on open Incidents and provide summarized notes on resolution steps.
  • Escalate with Production Support teams if low priority issues are deemed severe.
  • Follow Production Support Service Level Objectives, (SLOs).
  • Maintain and document correct Infor M3 and related product configurations on incidents down to functional area affected.
  • Document AFG Systems and Infor functional analysis and resolution steps.  Update Freshservice Knowledge Base for future reference.
  • Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related applications, modules, and custom applications.
  • Provide Production Support for AFG Systems.  This includes Infor M3 Infor related applications, modules, and custom applications.  Also includes additional AFG Systems, (Sage, McLeod, etc.)  This may involve unplanned after-hours and weekend support.
  • Initiate and expedite Knowledge Transfer Sessions with IT and Business functional groups.
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
  • With proper training and experience, future duties of this role may include security administration, installation & upgrade of software, configuration of applications & systems.

Qualifications

Technical Qualifications:

  • Demonstrated experience with IT Applications System Administration, Trouble Shooting, Business Analysis, Systems Analysis, System Integrations and Workflows.
  • Highly skilled in triaging technical issues.
  • Direct, hands-on experience with one or more core Infor Applications, including Infor ERP (CloudSuite), EAM, CRM, PLM, IBP, IDM, IPN, BI, Birst, B2B/Middleware Mapping and Infor OS.

Optional Technical Qualifications:

  • Additional technical and/or functional experience with Infor M3 (Food and Beverage) following would be desirable but not required.
  • Experience with Sage Software, AS/400 Applications, .Net Applications.
  • Experience in overseeing or participating in executing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and business applications.
  • Experience with all phases of the SDLC.
  • Design, program, test, debug, implement, and document program logic.
  • Organize data files and prepare flowcharts of data movement.
  • Document procedures and operation methods. Prepare instructional material for users and complete user training.
  • Analyze documents, files, and reports related to workflows.
  • Analyze and develop solutions by evaluating specifications and creating workflows.

Business Qualifications:

  • Embraces the values of quality, integrity, and mutual success through teamwork.
  • Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives.
  • Ability to effectively communicate with individuals on all levels throughout the organization.
  • Excellent planning, time-management, organization, and prioritization skills. 
  • Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language.
  • Familiar with standard Business & IT concepts, practices, and procedures.  Willing to perform variety of tasks. 
  • Experience within manufacturing environments, specific to process manufacturing.
  • Ability to work a low volume, rotating on-call schedule.
  • Ability to travel to our IT Offices in Green Bay on a periodic basis and to other AFG locations pending business needs.
  • Working knowledge of applicable data privacy practices and laws.

Education:

  • Bachelor’s Degree in Information Technology, Computer Science, or in area of specialty is preferred.
  • Certification(s) in area of specialty is a plus.

Summary

American Foods Group, LLC is a privately held beef processing company headquartered in Green Bay, WI.  As the 5th largest beef processing company in the U.S. we employ over 4,500 employees, ship over 5 million pounds of beef every day, and have facilities throughout the Midwest.  We appreciate our employees and reward them for a job well done.

 

What we offer:

  • Competitive total compensation package for you and your family.
  • Excellent benefit plan.  Benefits include: Health and Wellness Clinic, Health, Dental, Vision, Life Insurance, Flex Spending Accounts, Voluntary Benefits, PTO, 401k, Long & Short Term Disability, Tuition Reimbursement, Discount Meat Purchase Program, and more!  

Check Out the Green Bay, WI Area!

Improve your quality of life by residing in Green Bay, Wisconsin, a stunning Wisconsin city on the bay of Lake Michigan. Green Bay is known around the world for contributions to industry and agriculture, the smallest city to host a National Football League team known as the Green Bay Packers, and the area boasts a progressive atmosphere from industrial parks to shopping districts.

 

The area also offers:

  • Arts and culture including exceptional performing arts facilities, museums and visual art galleries.
  • Family fun such as the NEW Zoo, Bay Beach Wildlife Sanctuary, and the Bay Beach Amusement Park.
  • Tours of the finest wineries & breweries, the Packers Hall of Fame, and more.

Try to convince us that there is a better place to live and work other than American Foods Group, LLC in Green Bay, Wisconsin!

 

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